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What to Do If Netflix Is Not Working on Your Smartphone or Computer

Are you unable to access or use Netflix on your mobile or computer? If yes, then you are in luck because today, we are going to share with you six fixes that you can use to fix this problem so that you can use Netflix on your mobile or computer without any issue.

Make Sure That Netflix Is Not Down

Sometimes you might not be able to access Netflix on your mobile if the servers of Netflix itself is offline or is down for maintenance. To make sure this is not the case, go to https://help.netflix.com/en/is-netflix-down and see if Netflix servers are down or not. If their server is offline, you can’t do anything, and you must wait until the server is online again. However, if the Netflix server is not offline or down for maintenance, then you can follow the other troubleshooting tips of this article.



Restart Your Device

Sometimes the Netflix App itself might be the real culprit if you are unable to access Netflix service on your mobile or computer. Why? Because just like every other mobile or desktop app in the market, the Netflix app is not entirely perfect, and sometimes you might be unable to access Netflix due to a bug of the app. Besides this, you might also be facing this issue due to a technical glitch on your mobile or computer. But by restarting our device, we can quickly get rid of these problems. So, try restarting your device and see if this solves your problem or not.

Check Your Internet

The next thing that you can do if you are unable to access Netflix is to check your internet connection. Make sure that your internet is working correctly and is not down. If you are using mobile internet, then make sure that you have not accidentally enabled airplane mode on your mobile. However, if everything is looking fine, then try using other apps that are on your mobile and see if these apps are also facing connectivity issues just like the Netflix app or not. If these apps are also facing connectivity, then there might be a problem in your internet connection or your mobile’s signal strength might be weak.

Reboot Your Router

If you are facing connectivity issues on all your mobile apps (including Netflix), then there might be some issues with your internet connection. For example, your router might be facing a technical glitch due to which it’s unable to connect to the internet. However, we can quickly solve this problem by rebooting our router. Once you do this, it will refresh your Wi-Fi or internet connection, which may help you get rid of any technical glitch that might be affecting your router’s normal functioning. So, try rebooting your router if you are unable to access Netflix services on your mobile or computer system.

Update the Netflix App

Just like you update your mobile or computer OS to avoid any technical or performance issues on them. You must also update your Netflix app to avoid any connectivity or performance issues on it. Why? Because Netflix app updates are released to fix all identified technical issues or bugs. For example, if you are currently seeing “Error Code UI-800-3” on the Netflix app, then you can fix this problem by updating your app. So, try updating your Netflix if your Netflix app is not working on your mobile or computer system.

Log Out and Login Again

Sometimes you might face issues with Netflix if you have logged into multiple devices (Even if the use of multiple devices is allowed in your Netflix subscription plan). Why? Because it may create conflicts at the backend of Netflix due to which you might not be able to access Netflix on your computer or mobile. However, we can solve this problem by logging out of all devices and then logging in again into our account. To do this:

  1. Go to the Netflix website and log in to your account using your login credentials.
  2. Now, tap on the user icon (located in the upper-right hand corner of your screen).
  3. Next, tap on the “Manage Profiles” option.
  4. After that, tap on the “Sign-out of all devices” option under the “Settings” section.
  5. Finally, log in to your Netflix account again from the device on which you want to use Netflix, and you will be able to access its services on it.


It can be tough to determine the real reason due to which Netflix might not be working on your smartphone or computer system.  But once we identify it, we can quickly fix this problem. So, don’t panic if you are unable to use Netflix on your mobile or computer and try to identify the real cause of this problem so that you can fix this problem quickly and access and use Netflix without any issue or problem.


Source:-   How To Fix If Netflix Is Not Working

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